Action Plan

Strategy Planning

For each overarching goal, identify the necessary actions, assign a champion for each initiative, estimate the time for completion, set a target date, determine required resources and budget, define desired outcomes, and establish performance measures.

Example: Improve customer service.
Action 1:	Create a no-code app to notify staff when customers submit feedback
Champion(s):	Jane Doe, Head of Online Sales
Estimated Time:	One week
Due Date:	Q1
Resources Required:	Form tool (e.g., Google Forms), spreadsheet tool (e.g., Google Spreadsheet), communication tool (e.g., Gmail)
Budget:	$0
Desired Outcome:	Improve response time to customer issues
Performance Measures:	Issue response time
Action 2:	Use social listening to anticipate issues
Champion(s):	John Doe, Social Media Manager
Estimated Time:	Three months
Due Date:	Q3
Resources Required:	Social listening tool (e.g., Social Champ), staff training
Budget:	$50.00 per month
Desired Outcomes:	Prevent customer issues before they arise
Performance Measures:	Case deflection

GOAL 1:
Action 1:
Champion(s):
Estimated Time:
Due Date:
Resources Required:
Budget:
Desired Outcome:
Performance Measures:
Action 2:
Champion(s):
Estimated Time:
Due Date:
Resources Required:
Budget:
Desired Outcomes:
Performance Measures:

Action 1:

GOAL 2
Champion(s):
Estimated Time:
Due Date:
Resources Required:
Budget:
Desired Outcome:
Performance Measures:
Action 2:
Champion(s):
Estimated Time:
Due Date:
Resources Required:
Budget:
Desired Outcomes:
Performance Measures:

GOAL 3:
Action:
Champion(s):
Estimated Time:
Due Date:
Resources Required:
Budget:
Desired Outcome:
Performance Measures:
Action:
Champion(s):
Estimated Time:
Due Date:
Resources Required:
Budget:
Desired Outcomes:
Performance Measures: